Associate Director, Facilities and Operations

Date: Nov 14, 2022

Location: All locations, CA

Company: Wilfrid Laurier University

Department: Athletics and Recreation 

Job Type: Continuing

Full-time/Part-time: Full Time (>=1249 hrs/year) 

Campus: All locations 

Reports to: Dir: Athletics & Recreation

Employee Group: Management 

Application Deadline: November 27, 2022

Requisition ID: 4945 


Wilfrid Laurier University is a leading multi-campus university that excels at educating with purpose. Through its exceptional employees, students, researchers, leaders, and educators, Laurier has built a reputation as a world-class institution known for its rich student experience, academic excellence, and global impact. With a commitment to Indigenization and commitment to equity, diversity, inclusion, Laurier’s thriving community has a place for everyone.

Laurier has more than 19,000 students and 2,100 faculty and staff across campuses in Waterloo and Brantford, as well locations in Kitchener and Milton. The university is committed to providing an inclusive workplace, a flexible work policy and employing a workforce that is reflective of local and national demographics. Our locations are situated on the traditional territories of the Neutral, Anishnawbe, and Haudenosaunee peoples. We recognize the unique heritages of Indigenous peoples and support their intentions to preserve and express their distinctive Indigenous cultures, histories, and knowledge through academic programming and co-curricular activities. Laurier’s Centre for Indigegogy is one example of how Laurier honours Indigenous knowledge.


Position Summary


Reporting to the Director, Athletics and Recreation, the incumbent is responsible for the long-range strategic planning and day-to-day implementation of the facility operations portfolio. They will work closely with other members of the department leadership team to ensure programs offered to students are contributing to the vibrant student experience. This position has multi-campus responsibility for effective management of staff, processes, facilities, budgeting, and programs involved in the provision of outstanding athletic and recreational services. It is also responsible for developing and maintaining relationships with internal and external stakeholders, further enhancing the position of Laurier’s athletic and recreation program within the community.


The incumbent is responsible for the planning, operating, and maintaining A&R athletic facilities in Waterloo (Athletic Complex, University Stadium, and Alumni Field) and the Laurier Brantford YMCA facility partnership and must have a vision for state-of-the-art facilities. Future developments as part of the Milton campus may evolve into this portfolio. The Associate Director must be able to lead a facilities team that has a customer service outlook and that supports programs and services that aspire to a culture of excellence. The incumbent is responsible for the administration and supervision of all facility personnel, facility use, facility revenue generation and scheduling, annual and deferred maintenance, equipment acquisition and inventory, technological infrastructure, and all services to provide suitable and safe environments for recreational and inter-university competition.


The Associate Director is a management team member participating in annual and long-term planning, policy development, and overall financial planning and resource allocation. This is a crucial leadership role interfacing with A&R personnel, campus departments, student/faculty groups, and other community groups on matters relating to the use of athletic facilities. The incumbent also has a significant role in working with the Facilities and Asset Management Department and contractors concerning the development, construction, maintenance, and operation of Laurier’s Athletic and Recreation facilities and other proposed athletic facility expansions. This position involves a high degree of independent decision-making, responsibility, and personal initiative.


Interpersonal interactions are required ongoing with all departments/units/faculties at the Brantford Campus, the Waterloo Campus, and post-secondary partners.  The incumbent will provide subject matter expertise to key University initiatives in a multi-campus environment.





  1. Strategic Planning
    • Participate in the development and ongoing review of the strategic priorities for Athletics and Recreation at Laurier - Articulate performance targets and KPIs for facilities and operations;
    • Manage ongoing projects related to all aspects of the University’s athletic and recreation facilities in collaboration with Facilities Asset Management and the Brantford YMCA; this many include renovations, expansions, and maintenance projects.
    • Initiate and develop new projects and initiatives to keep University athletic and recreation facilities current and aligned with the expectations of our fee-paying users.


  1. Facility management:
    • In conjunction with the Director of Athletics & Recreation, the VP of Student Affairs, and the AVP, Facilities & Asset Management, develop a vision for a facility master plan.
    • Lead capital renovation and development projects from the Department of Athletics & Recreation, including the Alumni Field replacement and the University Stadium renovation, and future developments in Milton and Waterloo
    • Management (FAM) that guides planning and budgeting.
    • In collaboration with the Safety, Health, Emergency, Risk, Management (SHERM), lead the department in maintaining a safe environment through chairing the Risk Management Committee.
    • Be a member of the University’s Joint Health & Safety Committee
    • Developing and implementing plans that best support an elevated experience (customer service, communications, equipment availability, and hours of operation) for events.
    • Oversee annual game day operations planning and evaluation as executed by the Facilities team (based upon U SPORTS and OUA requirements).
    • Creating and implementing criteria that will guide an equitable, fair, and revenue-generating booking policy while developing a criterion for scheduling that meets the requirements of all stakeholders.
    • Build strategic policies aligning to sport and recreation model to maximize opportunities for the campus population, community revenue-generating rentals, while limiting facility idle time and underutilization of spaces.
    • Short and long-range strategic planning for A&R space development and restoration of indoor and outdoor facilities including, facility management, operation and maintenance, budget preparation, human resource allocations, capital investment, deferred maintenance, major equipment acquisition, equipment inventory, distribution and use of physical space and facility policies.
    • Lead the development of the department’s deferred maintenance matrix looking to proactively manage the lifespans of equipment and facilities, including but not limited to floor surfaces (hardwood and turf), audio equipment, video cameras, lighting, laundry equipment, televisions, bleachers, lockers, and climbing wall structure and mats.


  1. Leadership:
    • Supervision includes hiring, training, scheduling, mentoring, and ongoing evaluation of direct reports.
    • Act as a leader within the department, instilling values inherent in customer service and assisting in developing innovative, dynamic, and high-quality programs and services that create an environment of personal growth and a culture of excellence.
    • Build a staffing structure to support unit growth in facility and asset management that evolves with space needs, risk, and demand.


  1. Relationship Management:
    • Cultivates and stewards strong working relationships and partnerships with the Director, Athletics, and Recreation with key campus partners.
    • Contributing to a case for support that will engage the alumni stakeholders to provide financial support to potential capital projects;
    • Works with the Director, Athletics, and Recreation, developing lease and partnership agreements with the City of Waterloo personnel as well as partnerships within Waterloo Region with Board of Educations, City Kitchener, City Cambridge, Wilmot and Woolwich townships, the Waterloo Region Sport Hosting Office, Region of Waterloo Swim Club and Regional Tourism Ontario (RTO4) etc.


  1. Fiscal Responsibility & Administration:
    • Work with Director in budget development and manage an annual operating budget of $500,000 in expenses and over $300,000 in revenue targets.
    • Ensure recommendations for facility repairs, preventative maintenance, and improvements; annual capital renewal budget of $200,000 pursuing the renewal of spaces and equipment within the facilities.
    • Projecting facility revenue goals and opportunities to increase partnerships and rentals to generate additional revenues while managing expectations of internal stakeholders’ facility expectations.
    • Ensures the department follows university policies and procedures for the effective procurement of required supplies, equipment, and -party providers by acting as a liaison with procurement and leading RFP and large-scale bidding processes.
    • Oversee all facilities’ risk management functions for athletic and recreation operations, including high-risk areas like aquatics, rock climbing, and gymnasiums.
    • Interpret, review, and assist in developing safety policies and risk mitigation to provide a safe environment for all participants.
    • Ensure coordination of inspections of all applicable facilities and equipment (pool, nets, curtains, walls, and bleachers).
    • Build and lead a facility rental program to meet revenue targets annually.
    • Institute a new Facility Management Software to enhance departmental operations
    • Maintain Emergency Action Plans for large-scale events (re. homecoming, Athletic Banquet, provincial and national championships, recreational dance showcase).


  1. Multi-Campus Support
    • Lead the development of the Milton Campus Athletics & Recreation Plan and Facility partnership
    • A member of the Laurier Brantford YMCA Management Team to support the infrastructure and leadership team related to facility and budgetary activities.





  • Minimum undergraduate degree (Master’s Degree preferred) in sport administration, sport management, facilities management, or a business-related field plus a minimum of 5 - 10 years of related experience
  • Knowledge of Canadian University sport (USports and OUA Conference provincially)
  • Knowledge of campus and community recreation programming to engage a diverse population
  • A knowledge base of athletic and recreation programs at the community to post-secondary level
  • Proven leadership/management skills
  • A track record of working on major Athletic and Recreation and Capital renovations and redevelopment projects
  • Exceptional interpersonal skills and ability to communicate (internally and externally) proficiently, clearly, and effectively both orally and in writing
  • Service-oriented and capable of dealing with a wide diversity of constituents
  • Proficient long-range planning and program development skills



Hours of work: Regular hours of work are 8:30am - 4:30pm, Monday - Friday. Flexibility may be required. 




Grade: MG-2C 

Rate of pay: $87,411 - $109,264



All Laurier employees and students are required to comply with the University's Covid-19 mandatory vaccination policyEffective May 1st, Wilfrid Laurier University will pause its proof of vaccination requirements. Should these recommendations change, vaccination requirements can be reinstated on short notice. Community members should remain up-to-date with their COVID-19 vaccinations.

Wilfrid Laurier University endeavors to fill positions with qualified candidates who have a combination of education, experience, skills and abilities to successfully perform the duties of the position while demonstrating Laurier's Employee Success Factors.

Equity, diversity and creating a culture of inclusion are part of Laurier’s core values and central to the Laurier Strategy. Laurier is committed to increasing the diversity of faculty and staff and welcomes applications from candidates who identify as Indigenous, racialized, having disabilities, and from persons of any minority sexual and gender identities. Indigenous candidates who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact the Office of Indigenous Initiatives. Candidates from other equity deserving groups who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact Equity & Accessibility. We have strived to make our application process accessible, however if you require any assistance applying for a position or would like this job posting in an alternative format, please contact Human Resources. Contact information can be found at

Should you be interested in learning more about this opportunity, please visit for additional information and the online application system. All applications must be submitted online. Please note, a resume and cover letter will be required in electronic form.

Job Segment: Operations Manager, Facilities, Risk Management, Strategic Planning, Relationship Manager, Operations, Finance, Strategy, Customer Service