Manager of Operations, Lazaridis Institute

Date: Nov 24, 2022

Location: Kitchener, CA

Company: Wilfrid Laurier University


Department: Lazaridis School of Bus. & Econ. 

Job Type: Limited Term

Full-time/Part-time: Full Time (>=1249 hrs/year) 

Campus: Kitchener 

Reports to: Acting Managing Director, Lazaridis Institute                              

Employee Group: Management 

Application Deadline: December 7, 2022

Requisition ID: 4909 


Wilfrid Laurier University is a leading multi-campus university that excels at educating with purpose. Through its exceptional employees, students, researchers, leaders, and educators, Laurier has built a reputation as a world-class institution known for its rich student experience, academic excellence, and global impact. With a commitment to Indigenization and commitment to equity, diversity, inclusion, Laurier’s thriving community has a place for everyone.


Laurier has more than 19,000 students and 2,100 faculty and staff across campuses in Waterloo and Brantford, as well locations in Kitchener and Milton. The university is committed to providing an inclusive workplace, a flexible work policy and employing a workforce that is reflective of local and national demographics. Our locations are situated on the traditional territories of the Neutral, Anishnawbe, and Haudenosaunee peoples. We recognize the unique heritages of Indigenous peoples and support their intentions to preserve and express their distinctive Indigenous cultures, histories, and knowledge through academic programming and co-curricular activities. Laurier’s Centre for Indigegogy is one example of how Laurier honours Indigenous knowledge.



Position Summary:


The Lazaridis School of Business & Economics develops leaders with skills in management and economics for a rapidly changing and complex global environment. It seeks to advance knowledge and practices in these fields by supporting both theoretical and applied research. Further, the Lazaridis School strives to serve business and its community by fostering mutually beneficial alliances with leaders at local, national, and international levels.


The Lazaridis Institute for the Management of Technology Enterprises is a centre within the Lazaridis School. It empowers emerging technology firms to scale rapidly into globally competitive enterprises. Through its ScaleUp Program, the Institute provides the very best growth-stage Canadian tech companies with the opportunity to work with world-class business leaders, and to build the networks that enable them to find the talent, the market contacts and the risk capital needed to grow. The Institute is co-creating a database designed to support innovators, founders, investors and researchers; and is also committed to capturing knowledge and best practices from its work with the tech ecosystem and with scholars to translate that knowledge into executive education curriculum. Its research arm connects scholars globally, to design, collaborate on, promote and disseminate research on innovation, technology and growth.


The incumbent is responsible for managing the programs and operations of the Lazaridis Institute, including the:

  • operationalization of the strategic plan set forth by the Managing Director;
  • daily implementation, oversight, support, and reporting of programs;
  • hiring, performance management, and coaching of staff;
  • development of budgets, forecasts, and financial oversight and approvals; and,
  • donor and grant research, proposal writing, and reporting.


The incumbent reports to the Managing Director of the Lazaridis Institute with a reporting line to the Senior Administrative Officer of the Lazaridis School.


This position is based in the Lazaridis Institute, which is currently located at the Waterloo Campus, and requires occasional travel.




Strategy Operationalization

  • Support the Managing Director in developing the strategic plan for the Lazaridis Institute – ensuring that it aligns with the Lazaridis School’s Strategic Plan, Laurier’s Strategic Academic Plan, Laurier’s Strategic Mandate Agreement, and the Lazaridis Institute’s Donor Agreement.
  • Develop and implement the operational plan to execute and support the strategic plan.
  • Determine the metrics for the operational plan and develop the procedures to collect, analyze, and report those metrics.
  • Develop a budget to support the operational plan.
  • Determine and locate appropriate resources to support the operational plan, including, but not limited to, human resources, financial resources, campus partnerships, and external partnerships.
  • Monitor the implementation of the operational plan and ensure that it continues to both support the strategic plan and to meet its objectives. When necessary, realign the operational plan accordingly.


Programming and Project Management

  • Empower professional staff to take the lead on programming development and implementation.
  • Assist professional staff in developing the programming that supports the operational plan.
  • Assist professional staff with locating resources to support programming.
  • Monitor the implementation of programming and provide guidance and coaching to professional staff as necessary.
  • Ensure that all programming complies with AODA standards.
  • Analyze program metrics and write program reports.
  • Evaluate the efficacy of programs and problem solve solutions to improve policies and procedures.


Operations: Human, Financial, and Physical Resources

  • Manage the human resources for the Lazaridis Institute, including the hiring process, performance management, and coaching.
  • Serve as the liaison between the Managing Director and the staff – ensuring that both groups are up-to-date on metrics, operational processes, and strategic directives.
  • Manage the finances for the Lazaridis Institute, including developing operational and program budgets, monitoring and approving expenses, and developing financial forecasts.
  • Ensure that all expenses comply with Lazaridis School and Laurier policies, as well as broader-pubic sector legislation.
  • Manage off-campuses locations, including leases and facilities (where necessary).
  • Collaborate with on-campus partners, when necessary, to ensure the successful operations of the Lazaridis Institute.


Partner, Sponsor, Donor and Grant Research

  • Conduct research on possible sponsors, partners and grants to support the operations and strategy of the Lazaridis Institute.
  • Monitor the tech ecosystem locally, nationally and globally to identify opportunities, best practices, and potential partners and sponsors.
  • Monitor relevant government and quasi-governmental agencies to identify opportunities.
  • Develop and maintain relationships and opportunities to collaborate with tech ecosystem players across Canada and beyond.
  • Collaborate with the Lazaridis School’s Corporate Engagement Officer on locating prospective corporate donors, sponsors and partners.
  • Liaise with the Dean’s Office, and Development and Alumni Relations (DAR) on appropriate next steps.
  • When appropriate, and with input from the Institute team, write sponsor, partner, donor and grant proposals.
  • With input from the Institute team, write donor and grant reports.


Collegiality and Professionalism

  • Build and maintain professional relationships with on- and off-campus partners in government, in the tech ecosystem, in the industry and internationally
  • Maintain confidentiality around programs, reports, and budgets.
  • Maintain a professional appearance and attitude.
  • Stay current on the most recent and relevant legislation, policies, best practices, literature, and software, related to the accountabilities and qualifications of the position.





  • Bachelor’s Degree in Business Administration or equivalent; Master’s degree preferred.
  • Four to five years of relevant administrative experience showing progressive increases in responsibilities.
  • Experience in the tech and/or entrepreneurship ecosystem preferred.
  • Experience in the Canadian higher education system preferred.
  • Experience developing operational plans that align with strategic plans.
  • Relevant experience developing metrics that align with operational plans.
  • Demonstrated experience analyzing and reporting metrics to internal and external stakeholders.
  • Experience in developing and implementing programming.
  • Experience with project management.
  • An understanding of the responsibilities under AODA legislation.
  • Experience developing and writing informative and concise reports using multimedia elements and descriptive statistics.
  • An understanding of best practices in human resources; experience managing unionized staff is an asset.
  • Leadership experience with managing and inspiring professional and administrative staff.
  • Relevant experience in creating budgets and budget forecasts.
  • An understanding of the Laurier Expense Handbook is an asset.
  • Experience managing facilities and asset.
  • Relevant experience in prospect researching.
  • Demonstrated experience writing sponsor, partner and grant proposals and reports.
  • Relevant experience building strong relationships with internal and external partners.
  • Relevant experience successfully engaging internal and external partners through strong interpersonal, intercultural, intergenerational, and persuasive communications skills.
  • Experience working under pressure with tight timelines to a successful outcome.
  • The ability to work in an agile environment where priorities regularly change.
  • The ability to problem-solve under pressure to ensure a successful outcome.
  • The ability to self-motivate and experience working independently with little supervision.
  • A collegial personality and experience working within and leading a team.
  • A love for life-long learning, an understanding of best practices within the field, and experience with independent learning of new skills, theories, and technology.
  • Experience creating accessible (AODA compliant) and dynamic documents using Microsoft Word, Excel, and PowerPoint.





Position Grade: MG-2B


Salary:  $77,188 - $96,485 annually 


This is a full-time, limited term position with an anticipated end date of August 31, 2023.  The normal hours of work are 8:30 a.m. to 4:30 p.m., Monday to Friday. Flexibility in hours will be required, including evening and/or weekend work, to ensure both the proper oversight and completion of time-sensitive activities.


All Laurier employees and students are required to comply with the University's Covid-19 mandatory vaccination policyEffective May 1st, Wilfrid Laurier University will pause its proof of vaccination requirements. Should these recommendations change, vaccination requirements can be reinstated on short notice. Community members should remain up-to-date with their COVID-19 vaccinations.

Wilfrid Laurier University endeavors to fill positions with qualified candidates who have a combination of education, experience, skills and abilities to successfully perform the duties of the position while demonstrating Laurier's Employee Success Factors.

Equity, diversity and creating a culture of inclusion are part of Laurier’s core values and central to the Laurier Strategy. Laurier is committed to increasing the diversity of faculty and staff and welcomes applications from candidates who identify as Indigenous, racialized, having disabilities, and from persons of any minority sexual and gender identities. Indigenous candidates who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact the Office of Indigenous Initiatives. Candidates from other equity deserving groups who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact Equity & Accessibility. We have strived to make our application process accessible, however if you require any assistance applying for a position or would like this job posting in an alternative format, please contact Human Resources. Contact information can be found at

Should you be interested in learning more about this opportunity, please visit for additional information and the online application system. All applications must be submitted online. Please note, a resume and cover letter will be required in electronic form.

Job Segment: Operations Manager, Pre-Sales, Proposal Writer, Academic, Fundraising, Operations, Nonprofit, Education, Sales