Business Process Analyst II

Date: Aug 5, 2022

Location: Waterloo, CA

Company: Wilfrid Laurier University

Department: Information and Comm. Technologies 

Job Type: Limited Term

Full-time/Part-time: Full Time (>=1249 hrs/year) 

Campus: Waterloo 

Reports to: Manager, ICT Projects and Consulting

Employee Group: WLUSA 

Application Deadline: August 15, 2022

Requisition ID: 4476 



Wilfrid Laurier University is a leading multi-campus university that excels at educating with purpose. Through its exceptional employees, students, researchers, leaders, and educators, Laurier has built a reputation as a world-class institution known for its rich student experience, academic excellence, and global impact. With a commitment to Indigenization and commitment to equity, diversity, inclusion, Laurier’s thriving community has a place for everyone.

Laurier has more than 19,000 students and 2,100 faculty and staff across campuses in Waterloo and Brantford, as well locations in Kitchener and Milton. The university is committed to providing an inclusive workplace, a flexible work policy and employing a workforce that is reflective of local and national demographics. Our locations are situated on the traditional territories of the Neutral, Anishnawbe, and Haudenosaunee peoples. We recognize the unique heritages of Indigenous peoples and support their intentions to preserve and express their distinctive Indigenous cultures, histories, and knowledge through academic programming and co-curricular activities. Laurier’s Centre for Indigegogy is one example of how Laurier honours Indigenous knowledge.



Position Summary:

The Business Process Analyst will report to the Manager, ICT Projects and Consulting.  The incumbent will be responsible to work with ICT Solutions clients to help them understand and document their current business processes and look for ways to improve those processes using best practices and technology. The outcome of each engagement will be a clear set of requirements to help ICT Solutions create forward looking IT solutions that will meet the needs of students, faculty and staff.





Business Analysis

  • Understands and documents business processes and workflows in the “as is” state and then works with client teams to define the improved “to be” state 
  • Partners with business clients to fully surface their requirements; conducts interviews with key project stakeholders and documents and presents the results 
  • Organizes workshops, surveys, site visits, use cases, etc. to elicit requirements
  • Critically evaluates information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, abstracts up from low-level information to a general understanding, and distinguishes user requests from the underlying true needs
  • Assists business clients, project managers and IT leadership in optimizing the scope, benefits and risks of proposed projects; helps manage expectations of clients and management
  • Defines use cases to articulate new functional software needs and the roles of each class of application user 
  • Recommends appropriate training to business clients
  • Supports traceability from requirements through to QA; assists in the definition of test plans and testing strategies, and in the creation of test cases 
  • Assists in the definition of roll out, training and user support plans particularly in the area of management of change
  • Creates and/or reviews manuals, procedures, and related user documentation; ensures documentation is targeted to the appropriate audience
  • Successfully engages in multiple initiatives simultaneously
  • Drives and challenges business units on their assumptions of how they will successfully execute their plans
  • Serves as the conduit between the client community and the software development team through which requirements flow



  • Proactively communicates and collaborates with external and internal clients to analyze information needs and functional requirements, and to evaluate alternative business solutions
  • Collaborates with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
  • Liaise between the business units, technology teams and support teams
  • Resolves and/or escalates issues in a timely fashion



  • Understands technical requirements within ICT as well as the specifications
  • Informs management through written and oral presentations of new initiatives or changing technologies which have an impact on clients
  • Complies with and helps to enforce standard ITS policies and procedures
  • Suggests areas for improvement in internal processes along with possible solutions
  • Follows requirements gathering, project management and change management best practices



  • Undergraduate degree, preferably in Information Technology or Business Administration discipline.
  • Minimum three years of experience in a business analyst role.
  • Professional certification in Business Analysis (IIBA Certified Business Analysis Professional (CBAP), Certification of Competency in Business Analysis (CCBA) or comparable) holder or in progress
  • Understanding of software design and development. 
  • Working knowledge of IT standards
  • Proven knowledge of business analysis, quality assurance, and workflow tools and/or practices
  • Experience with any or all of the following highly desirable: Banner, One Card, Desire2Learn, CRM, financial reporting, portal, accounting systems.
  • Experience with financial or professional services industries preferred
  • Proven experience in writing detailed business plans and business cases with detailed scopes of work and cost/benefit analysis (ROI)
  • Current with business best practice methods, IT technology trends and can correlate potential impacts that technology may have on the business
  • Proficient in, or can quickly grasp applicable business processes and functions
  • Experience with business process reengineering



Position Grade: SH-10

Rate of Pay: $40.34 - $47.49 per hour  

Hours of Work: This is a limited term position for 24 months. The normal hours of work are 8:30 am to 4:30 pm, Monday to Friday. 


This position has been deemed eligible for educational equivalencies. 

Please refer to the attached link for details.


Job Evaluation Factor Scores:


WLUSA/WLU Job Evaluation Factors              Score               
Education and Experience 7
Interpersonal Skills 4
Applied Reasoning and Analytical Skills 6
Physical Skills 3
Co-ordination and Planning 4.5
Responsibility for Others 2
Impact of Decisions 4
Mental Effort 5
Physical Effort 3
Multiple Demands and Priorities 3
Working Environment 1


All Laurier employees and students are required to comply with the University's Covid-19 mandatory vaccination policyEffective May 1st, Wilfrid Laurier University will pause its proof of vaccination and mask requirements. Should these recommendations change, vaccination and mask requirements can be reinstated on short notice. Community members should remain up-to-date with their COVID-19 vaccinations.

Wilfrid Laurier University endeavors to fill positions with qualified candidates who have a combination of education, experience, skills and abilities to successfully perform the duties of the position while demonstrating Laurier's Employee Success Factors.

Equity, diversity and creating a culture of inclusion are part of Laurier’s core values and central to the Laurier Strategy. Laurier is committed to increasing the diversity of faculty and staff and welcomes applications from candidates who identify as Indigenous, racialized, having disabilities, and from persons of any minority sexual and gender identities. Indigenous candidates who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact the Office of Indigenous Initiatives. Candidates from other equity deserving groups who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact Equity & Accessibility. We have strived to make our application process accessible, however if you require any assistance applying for a position or would like this job posting in an alternative format, please contact Human Resources. Contact information can be found at

Should you be interested in learning more about this opportunity, please visit for additional information and the online application system. All applications must be submitted online. Please note, a resume and cover letter will be required in electronic form.

Job Segment: Business Analyst, Business Process, Testing, Quality Assurance, QA, Technology, Management, Quality