Department: Information and Comm. Technologies 

Job Type: Continuing

Full-time/Part-time: Full Time (>=1249 hrs/year) 

Campus: Waterloo 

Reports to: Associate Director, Strategic Initiatives and Communication

Employee Group: WLUSA 

Application Deadline: 03/05/2025 

Requisition ID: 9040 

Wilfrid Laurier University is a leading multi-campus university that excels at educating with purpose. Through its exceptional employees, students, researchers, leaders, and educators, Laurier has built a reputation as a world-class institution known for its rich student experience, academic excellence, and global impact. With a commitment to Indigenization and commitment to equity, diversity, inclusion, Laurier’s thriving community has a place for everyone.

Laurier has more than 21,000 students and 2,100 faculty and staff across campuses in Waterloo and Brantford, as well locations in Kitchener and Milton. The university is committed to providing an inclusive workplace, a flexible work policy and employing a workforce that is reflective of local and national demographics. Laurier's Waterloo, Kitchener, and Brantford campuses are located on the shared traditional territory of the Neutral, Anishnaabe, and Haudenosaunee peoples. This land is part of the Dish with One Spoon Treaty between the Haudenosaunee and Anishnaabe peoples and symbolizes the agreement to share, protect our resources, and not to engage in conflict.  Laurier's Milton campus is located on the traditional territory of the Mississaugas of the Credit, and part of the Nanfan Treaty of 1701 between the British Crown and the Haudenosaunee Confederacy.

Position Summary

Reporting to the Associate Director, Strategic Initiatives and Communications and serving as a support member of the Information & Communication Technologies (ICT) team, the Communications Coordinator will assist in developing and implementing communications and marketing methodologies to support ICT's engagement across the University. Working under guidance, the incumbent will help coordinate communications efforts and support the enhancement of web and digital media platforms.

Key Qualifications

• Entry-level experience in communications or related field
• Adept writing and communication skills
• Emerging ability to collaborate with team members and student staff
• Strong organizational skills and attention to detail
• Willingness to work in a fast-paced environment with changing priorities
• Take a proactive approach to improving communications with ICT

This position supports university-wide communications and is based at the Waterloo Campus, with opportunities to interact across Laurier's campuses including Kitchener, Brantford, and Milton.

Accountabilities

Communications Support and Content Management

• Write, design, build, edit, and distribute communications to increase understanding of technology and ICT services
• Coordinate communications content for various channels including web, email, and social media
• Supports maintenance and review of materials within ICT intranet (Connect) and student webpages
• Reviews data and tracks communications projects using basic content calendar tools
• Supports writing and editing of communications materials with guidance from senior team members
• Collects information and performs necessary research to create presentations, yearly reports, along with communication-related responsibilities as assigned by the Associate Director, Strategic Initiatives and Communication.
• Responsible for preparing monthly newsletters including the ICT newsletter, cybersecurity newsletter and other promotional materials as needed.

Research and Continuous Improvement

• Researches, gathers and presents information and ideas to improve communications materials
• Identifies communication approaches for different audience segments
• Supports market research efforts to understand technological trends in higher education
• Collaborates with team members to compile and summarize information for team use

Project Support

• Coordinates communication elements in projects advising on best practices, effective engagement and informs the team of upcoming initiatives
• Tracks and organizes all project communication and maintains basic documentation
• Collaborates with team members to organize ICT Town Halls, roadshows, and other ICT related community engagement activities for students, faculty and staff.

Stakeholder Collaboration

• Supports cross-departmental communication strategies for university initiatives
• Develops targeted messaging frameworks for diverse university stakeholder groups
• Drives communication planning and execution for ICT projects
• Orchestrates collaborative efforts across creative, social, and web communication teams
• Participates in stakeholder meetings and information gathering

Organizational Alignment

• Demonstrate adaptability and commitment to continuous learning
• Manage multiple tasks with emerging organizational skills
• Work effectively with diverse stakeholders
• Meet established communication deadlines
• Ability to write in both professional and creative tones as required, and the ability to write effectively and persuasively in multiple mediums.

This position requires a proactive approach, willingness to learn, and ability to support complex communication efforts while developing professional skills.

Qualifications

Education

• Bachelor's degree in Communications, Marketing, Journalism, Public Relations, or a related field

Experience

• More than two (2) years of experience in communications, marketing, or media relations
• Student leadership roles in campus publications, media clubs, or communication-related student organizations
• Experience in customer service, administrative roles, or student support services considered an asset
• Experience managing social media for student groups or community organizations
• Demonstrated writing portfolio (blog posts, articles, campus newspaper contributions)
• Experience within the higher education sector preferred.

Knowledge/Skills/Abilities

• Strategic thinking with strong project management skills
• Excellent verbal and written communication across organizational levels
• Proactive and resourceful with high accountability
• Analytical problem-solving approach with collaborative mindset
• Adaptable and service-oriented attitude
• Proficiency in Adobe Suite and web content management systems
• Ability to work independently and manage multiple priorities
• Comfortable engaging with diverse groups and stakeholders
• Strong organizational skills with attention to detail
• Confident communication and interpersonal abilities to engage with faculty, staff, students, external suppliers and secondary school staff and administration
• Strong initiative and can work independently to improve service delivery

This position has been deemed eligible for Educational Equivalencies.

Hours of work

The normal hours of work are Monday to Friday 8:30am-4:30pm.

Compensation

Level: D

Rate of Pay: $37.22 - $39.35 per hour with an annual step progression on anniversary date to $42.54 per hour. Considerations for new hire step placements include, qualifications and length/depth of required experience, relevant market rates for similar jobs, internal equity, and estimated learning curve in starting the job.

Job Evaluation Factor Scores 

Wilfrid Laurier University endeavors to fill positions with qualified candidates who have a combination of education, experience, skills and abilities to successfully perform the duties of the position while demonstrating Laurier's Employee Success Factors.

Equity, diversity and creating a culture of inclusion are part of Laurier’s core values and central to the Laurier Strategy. Laurier is committed to increasing the diversity of faculty and staff and welcomes applications from candidates who identify as Indigenous, racialized, having disabilities, and from persons of any minority sexual and gender identities. Indigenous candidates who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact the Office of Indigenous Initiatives. Candidates from other equity deserving groups who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact Equity & Accessibility. We have strived to make our application process accessible, however if you require any assistance applying for a position or would like this job posting in an alternative format, please contact Human Resources. Contact information can be found at careers.wlu.ca/content/How-to-apply/

Should you be interested in learning more about this opportunity, please visit www.wlu.ca/careers for additional information and the online application system. All applications must be submitted online. Please note, a resume and cover letter will be required in electronic form.