Digital Accessibility Coordinator

Department: Information and Comm. Technologies 

Job Type: Continuing

Full-time/Part-time: Full Time (>=1249 hrs/year) 

Campus: Waterloo 

Reports to: Associate Director Strategic Initiatives and Communication

Employee Group: WLUSA 

Application Deadline: October 8, 2025

 ID: 10232 

Wilfrid Laurier University is a leading multi-campus university that excels at educating with purpose. Through its exceptional employees, students, researchers, leaders, and educators, Laurier has built a reputation as a world-class institution known for its rich student experience, academic excellence, and global impact. With a commitment to Indigenization and commitment to equity, diversity, inclusion, Laurier’s thriving community has a place for everyone.

Laurier has more than 21,000 students and 2,100 faculty and staff across campuses in Waterloo and Brantford, as well locations in Kitchener and Milton. The university is committed to providing an inclusive workplace, a flexible work policy and employing a workforce that is reflective of local and national demographics. Laurier's Waterloo, Kitchener, and Brantford campuses are located on the shared traditional territory of the Neutral, Anishnaabe, and Haudenosaunee peoples. This land is part of the Dish with One Spoon Treaty between the Haudenosaunee and Anishnaabe peoples and symbolizes the agreement to share, protect our resources, and not to engage in conflict.  Laurier's Milton campus is located on the traditional territory of the Mississaugas of the Credit, and part of the Nanfan Treaty of 1701 between the British Crown and the Haudenosaunee Confederacy.

Position Summary

Reporting to the Associate Director, Strategic Initiatives and Communications and serving as a key member of the Information & Communication Technologies (ICT) team, the Digital Accessibility Coordinator will lead efforts to ensure digital accessibility across enterprise platforms and technologies while collaborating with units across Laurier. This role involves developing and implementing accessibility procedures, training programs, and prioritized initiatives to create an inclusive digital environment for students, faculty, staff, and external partners. The Coordinator will work closely with Information and Communication Technologies, Teaching and Learning, Accessible Learning, Digital Experience, and the Library, to integrate accessibility into their digital practices, conduct regular audits, and provide support and training to ensure compliance with legal requirements and best practices. This position is crucial for fostering an inclusive learning environment, improving user experiences, and enhancing the institution's reputation for accessibility and inclusivity.

Accountabilities

Policy, Standards & Compliance

• Collaborate with subject matter experts to develop and update digital accessibility policies and guidelines ensuring AODA and Ontario Human Rights Code compliance
• Monitor and report on compliance with accessibility standards across Laurier's digital properties
• Enhance processes for verifying vendor accessibility claims within existing procurement frameworks (PSIA, HECVAT)

Assessment & Quality Assurance

• Conduct regular accessibility audits of digital content, websites, and Learning Management Systems using tools like SiteImprove
• Evaluate software and applications (both legacy systems and new purchases) for accessibility compliance
• Identify accessibility issues, provide remediation recommendations, and maintain systematic monitoring processes
• Track audit results and report progress to impacted units

Education & Support Services

• Create and deliver comprehensive accessibility training (virtual courses, workshops) for faculty and staff
• Develop educational resources including guides, checklists, and best practices
• Provide ongoing consultation and support for creating accessible digital content, course materials, and documents
• Collaborate with departments (Teaching and Learning, Accessible Learning, Library and others) to integrate accessibility into their practices

Project Leadership & Community Engagement

• Lead prioritized accessibility projects including LMS content review, website remediation, and document accessibility
• Coordinate project teams, manage timelines and budgets, and track key performance indicators
• Recruit, train, and supervise co-op students in accessibility assessment techniques and remediation processes
• Coordinate project teams including co-op students, manage task delegation, timelines and budgets, and track key performance indicators
• Provide mentorship and professional development opportunities for co-op students in digital accessibility practices
• Advocate for digital accessibility culture through awareness campaigns, events, and workshops
• Represent Laurier in external accessibility forums and engage with the disability community for feedback and continuous improvement

Qualifications

• Bachelor's degree in a related field (e.g., Information Technology, Education, Accessibility Studies).
• Minimum of 4 years of experience in digital accessibility or a related role.
• Certification in accessibility (e.g., CPACC, WAS).
• Strong knowledge of accessibility standards (e.g., WCAG 2.1 AA, AODA).
• Experience with accessibility auditing tools (e.g., SiteImprove, Blackboard Ally).
• Excellent project management and organizational skills.
• Detail-oriented with strong analytical and problem-solving abilities
• Passion for inclusion and equity in digital environments
• Ability to conduct audits and preparing detailed reports with actionable recommendations
• Experience in higher education settings.
• Familiarity with LMS platforms and web development
• Effective communication and training skills.
• Ability to work collaboratively with diverse teams and stakeholders.
• Commitment to equity, diversity, and inclusion.

This position has been deemed eligible for educational equivalencies.

Hours of Work: This position is full-time, continuing. The normal hours of work are 8:30 am to 4:30 pm, Monday to Friday. This position is eligible for a flexible work arrangement, as per Policy 8.14 (Flexible Work Policy). All arrangement must be approved by the direct manager. In-person attendance for events, as required to meet operational needs, is expected. On occasion, this schedule may need to be adjusted to meet operational requirements. 

Compensation:

Level: E

Rate of Pay: $42.32 to $44.74 per hour with an annual step progression on anniversary date up to $48.37 per hour.  Considerations for new hire step placements include, qualifications and length/depth of required experience, relevant market rates for similar jobs, internal equity, and estimated learning curve in starting the job. 

Job Factor Scores:

Wilfrid Laurier University endeavors to fill positions with qualified candidates who have a combination of education, experience, skills and abilities to successfully perform the duties of the position while demonstrating Laurier's Employee Success Factors.

Equity, diversity and creating a culture of inclusion are part of Laurier’s core values and central to the Laurier Strategy. Laurier is committed to increasing the diversity of faculty and staff and welcomes applications from candidates who identify as Indigenous, racialized, having disabilities, and from persons of any minority sexual and gender identities. Indigenous candidates who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact the Office of Indigenous Initiatives. Candidates from other equity deserving groups who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact Equity & Accessibility. We have strived to make our application process accessible, however if you require any assistance applying for a position or would like this job posting in an alternative format, please contact Human Resources. Contact information can be found at careers.wlu.ca/content/How-to-apply/

Should you be interested in learning more about this opportunity, please visit www.wlu.ca/careers for additional information and the online application system. All applications must be submitted online. Please note, a resume and cover letter will be required in electronic form.