Department: Student and Ancillary Services 

Job Type: Continuing

Full-time/Part-time: Full Time (>=1249 hrs/year) 

Campus: Waterloo 

Employee Group: UFCW 

Requisition ID: 6705 

Wilfrid Laurier University is a leading multi-campus university that excels at educating with purpose. Through its exceptional employees, students, researchers, leaders, and educators, Laurier has built a reputation as a world-class institution known for its rich student experience, academic excellence, and global impact. With a commitment to Indigenization and commitment to equity, diversity, inclusion, Laurier’s thriving community has a place for everyone.

Laurier has more than 19,000 students and 2,100 faculty and staff across campuses in Waterloo and Brantford, as well locations in Kitchener and Milton. The university is committed to providing an inclusive workplace, a flexible work policy and employing a workforce that is reflective of local and national demographics. Our locations are situated on the traditional territories of the Neutral, Anishnawbe, and Haudenosaunee peoples. We recognize the unique heritages of Indigenous peoples and support their intentions to preserve and express their distinctive Indigenous cultures, histories, and knowledge through academic programming and co-curricular activities. Laurier’s Centre for Indigegogy is one example of how Laurier honours Indigenous knowledge.

Position Summary 

At Laurier, we are a community. It’s what brings our students here and what keeps our people here. As an educational institution, we inspire lives of leadership and purpose in our student community. As an employer, we seek, foster and value the same qualities of leadership and purpose in our community. Within Food Services, our commitment is to provide the highest quality foods, prepared right in front of your eyes by friendly, energetic people in an open and relaxing atmosphere.

This position involves interacting with the public in a friendly and efficient manner, while delivering quick, accurate and clean service using a team approach. Employees must adhere to food standards and health and safety practices. This position requires the incumbent to stand continuously, moving around the kitchen or service area and possibly in and out of freezers and/or refrigerators. The work environment can be warm, noisy and occasionally crowded.

Accountabilities

Food Preparation and Cooking

• Store, stock, wash, cut and cook products for recipes
• Prepare customized food and/or beverage items for customer
• Organize equipment, including the merchandising of station
• Keep station clean, neat and organized, practicing safe and sanitary preparation and service techniques
• Keep accurate production records and adhere to health and safety practices

Position may include operating

• Induction cooking equipment
• Coffee and cappuccino machines

Customer Service

• Follow the “WEST” model for customer service (welcome, engage, smile and thank you) while taking orders and requests
• Interact with customers at station and exceed their service expectations

Policies and Procedures

• Follow and adhere to all food services policies and procedures, including, but not limited to:
  • FIFO and Day Dot practices
  • Food temperature checks
  • Quality checking (i.e. expiration dates)

• Adhere to all government/University policies and legislation, including but not limited to:
  • Food Safety and Sanitation
  • Occupational Health and Safety
  • Workers Compensation
  • Employment Standards
  • Human Rights & Labour Law and Harassment

• Position may include maintaining Franchise standards (Starbucks, Subway, Tim Hortons, et.)

Qualifications

• Excellent customer service skills
• Exceptional communication skills
• High attention to detail 
• Team orientated
• Continuously striving for improvement
• Previous experience in a food service operation is beneficial
• Knowledge of industrial cooking equipment or coffee equipment is preferred
• Ability to lift 10 – 30 pounds

Compensation

Rate of Pay: $15.50

Hours of Work

The Food Services operation is a seven day a week operation and you may be occasionally required to work outside your regularly scheduled work hours. This position is subject to lay-off in December, reading weeks and mid-April to September every year.

Both full and part time positions are available including evening and weekend shifts.

Part-time positions work a maximum of twenty-four (24) paid hours per week and a maximum of eight (8) paid hours per day. Full-time positions work a maximum of forty (40) paid hours per week and a maximum of eight (8) paid hours per day.

These positions are represented by the United Food & Commercial Workers Canada (UFCW) bargaining unit.

Wilfrid Laurier University endeavors to fill positions with qualified candidates who have a combination of education, experience, skills and abilities to successfully perform the duties of the position while demonstrating Laurier's Employee Success Factors.

Equity, diversity and creating a culture of inclusion are part of Laurier’s core values and central to the Laurier Strategy. Laurier is committed to increasing the diversity of faculty and staff and welcomes applications from candidates who identify as Indigenous, racialized, having disabilities, and from persons of any minority sexual and gender identities. Indigenous candidates who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact the Office of Indigenous Initiatives. Candidates from other equity deserving groups who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact Equity & Accessibility. We have strived to make our application process accessible, however if you require any assistance applying for a position or would like this job posting in an alternative format, please contact Human Resources. Contact information can be found at careers.wlu.ca/content/How-to-apply/

Should you be interested in learning more about this opportunity, please visit www.wlu.ca/careers for additional information and the online application system. All applications must be submitted online. Please note, a resume and cover letter will be required in electronic form.