Invigilation Assistant

Department: Dean of Students Office - Waterloo 

Job Type: Recurring

Full-time/Part-time: Part Time (>910 hrs/year) 

Campus: Waterloo 

Reports to: Associate Director, Accommodation Services

Employee Group: WLUSA 

Application Deadline: September 10, 2026

Requisition ID: 11815 

Wilfrid Laurier University is a leading multi-campus university that excels at educating with purpose. Through its exceptional employees, students, researchers, leaders, and educators, Laurier has built a reputation as a world-class institution known for its rich student experience, academic excellence, and global impact. With a commitment to Indigenization and commitment to equity, diversity, inclusion, Laurier’s thriving community has a place for everyone.

Laurier has more than 21,000 students and 2,100 faculty and staff across campuses in Waterloo and Brantford, as well locations in Kitchener and Milton. The university is committed to providing an inclusive workplace, a flexible work policy and employing a workforce that is reflective of local and national demographics. Laurier's Waterloo, Kitchener, and Brantford campuses are located on the shared traditional territory of the Neutral, Anishnaabe, and Haudenosaunee peoples. This land is part of the Dish with One Spoon Treaty between the Haudenosaunee and Anishnaabe peoples and symbolizes the agreement to share, protect our resources, and not to engage in conflict. Laurier's Milton campus is located on the traditional territory of the Mississaugas of the Credit, and part of the Nanfan Treaty of 1701 between the British Crown and the Haudenosaunee Confederacy.

This job posting is for a current vacancy.

Position Summary

Reporting to the Manager, Accommodations Support Services; the Invigilation Assistant supports the Examination Coordinators in the facilitation of in-class and online tests, mid-terms, deferred and final examinations written by students registered with Accessible Learning (with approved accommodations). In addition, the position also offers on-call support to proctors. In the execution of this responsibility, the incumbent will maintain close communication with the Examination Coordinators.

Accountabilities

1. Assisting the Examination Coordinators with the organizing of examinations for students registered with Accessible Learning, including:

• Completing data entry, filing, and record keeping tasks.
• Performing administrative tasks related to receiving, packaging, preparing, and returning exams.
• Tracking, resolving, and reporting implementation issues to the Examination Coordinators.
• Responding to inquiries from students, instructors, and proctors related to the exam process.
• Communicating exam details to students, instructors, and proctors.
• Supporting online exams by assisting instructors in adding extra time to their timed assessments in the My Learning Space learning management system and making arrangements for virtually proctored exams.

2. Providing support for examinations that are scheduled during evening and weekend hours.

• Responding to and assisting with issues identified from proctors.
• Connecting with instructors with questions pertaining to the interpretation of examination questions.
• Supporting students and proctors with any needed comfort breaks.
• Responding to issues/concerns in the exam rooms, by phone, email or in-person.
• Supporting proctor and student compliance with exam procedures.
• Responding to suspected integrity violations, ensuring proper process is followed; gathering all needed information to support the reporting process.

3. Responding to issues pertaining to student’s needs during examinations.

• Responding to students who show up to an exam location when they have not booked the exam; assessing the situation to determine and implement the most appropriate course of action; communicating the outcomes with the Exam Coordinators for any required follow up.
• Responding to students who request accommodation changes while writing their exams.
• Responding to students who have arrived late to their exam.
• Assisting students who have gone to the wrong location.
• Implementation of crisis management student support plans during student exams. This may involve direct intervention with the student, connecting with Special Constable Service when higher level intervention is needed, and documenting events as required for follow up by the Exam Coordinators.

Qualifications

• Post-secondary school diploma plus two years related experience.
• Works well with others; courteous and professional.
• Demonstrated communication and problem solving skills.
• Flexible; able to work evenings and weekends.
• Excellent attention to detail; able to work accurately and quickly.
• Strong computer skills, with comfort and knowledge of adaptive technology.
• Able to work well with minimal supervision.
• Crisis management and intervention skills are an asset (e.g. Mental Health First Aid, Suicide Asist Training).
• Understanding of need to maintain confidentiality and security of examinations.
• Knowledge of university systems and policies is an asset.
• Strong organizational and verbal skills.
• Knowledge of disability issues.

Hours of Work: This is a part-time, recurring role with layoffs in the summer (May-August). The normal hours of work will be 25 hours per week, 12-14 weeks per term. This position requires to work afternoon, evenings, and weekends to support exam schedules. Some flexibility may be required due to periods of high volume. 

This role requires daily in person attendance and is not eligible for a flexible work arrangement as per Policy 8.14 (Flexible Work Policy).

Compensation:

Level: B

Rate of Pay: $31.86 to $33.68 per hour with an annual step progression on anniversary date up to $36.41 per hour.

Considerations for new hire step placements include, qualifications and length/depth of required experience, relevant market rates for similar jobs, internal equity, and estimated learning curve in starting the job.

Wilfrid Laurier University endeavors to fill positions with qualified candidates who have a combination of education, experience, skills and abilities to successfully perform the duties of the position while demonstrating Laurier's Employee Success Factors.

Equity, diversity and creating a culture of inclusion are part of Laurier’s core values and central to the Laurier Strategy. Laurier is committed to increasing the diversity of faculty and staff and welcomes applications from candidates who identify as Indigenous, racialized, having disabilities, and from persons of any minority sexual and gender identities. Indigenous candidates who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact the Office of Indigenous Initiatives. Candidates from other equity deserving groups who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact Equity & Accessibility. We have strived to make our application process accessible, however if you require any assistance applying for a position or would like this job posting in an alternative format, please contact People and Culture. Contact information can be found at careers.wlu.ca/content/How-to-apply/

Should you be interested in learning more about this opportunity, please visit www.wlu.ca/careers for additional information and the online application system. All applications must be submitted online. Please note, a resume and cover letter will be required in electronic form.

Please note, when pre-screening questions are used as part of the application process, AI is utilized to score responses. All other aspects of the hiring process are reviewed by our Talent Acquisition team.