Manager, Business Graduate Programs Office (Lazaridis School)

Date: Jul 22, 2022

Location: Waterloo, CA

Company: Wilfrid Laurier University

Department: Lazaridis School of Bus. & Econ. 

Job Type: Continuing

Full-time/Part-time: Full Time (>=1249 hrs/year) 

Campus: Waterloo 

Reports to: Senior Administrative Officer, Lazaridis School of Business and Economics

Employee Group: Management 

Application Deadline: August 19, 2022

Requisition ID: 4616 


Wilfrid Laurier University is a leading multi-campus university that excels at educating with purpose. Through its exceptional employees, students, researchers, leaders, and educators, Laurier has built a reputation as a world-class institution known for its rich student experience, academic excellence, and global impact. With a commitment to Indigenization and commitment to equity, diversity, inclusion, Laurier’s thriving community has a place for everyone.

Laurier has more than 19,000 students and 2,100 faculty and staff across campuses in Waterloo and Brantford, as well locations in Kitchener and Milton. The university is committed to providing an inclusive workplace, a flexible work policy and employing a workforce that is reflective of local and national demographics. Our locations are situated on the traditional territories of the Neutral, Anishnawbe, and Haudenosaunee peoples. We recognize the unique heritages of Indigenous peoples and support their intentions to preserve and express their distinctive Indigenous cultures, histories, and knowledge through academic programming and co-curricular activities. Laurier’s Centre for Indigegogy is one example of how Laurier honours Indigenous knowledge.


Position Summary:


The Lazaridis School of Business & Economics develops leaders with skills in management and economics for a rapidly changing and complex global environment. It seeks to advance knowledge and practices in these fields by supporting both theoretical and applied research. Further, the Lazaridis School strives to serve business and its community by fostering mutually beneficial alliances with leaders at local, national, and international levels.


The incumbent is responsible for managing the Business graduate programs office, including the:


  • development and implementation of both strategic and operational plans;
  • creation of supporting policies and procedures;
  • administrative and financial oversight of programs and services;
  • oversight of and participation within the curriculum process;
  • oversight of student and curricular supports;
  • hiring, performance management, and coaching of staff; and,
  • completion of reports.


The incumbent reports to the Senior Administrative Officer of the Lazaridis School with academic oversight by the Associate Dean of Business Graduate Programs.




Strategic Planning and Operational Implementation

  • Participate in the development of the strategic plans for the various graduate programs – ensuring that they align with the Lazaridis School’s Strategic Plan and Laurier’s strategic documents.
  • Develop and implement an operational plan for the graduate programs to execute and support the strategic plans.
  • Determine the metrics for the operational plan and develop the procedures to collect, analyze, and report those metrics.
  • Develop and manage the budget to support the operational plan, working with senior leadership as required.
  • Identify appropriate resources to support the operational plan, including, but not limited to, human resources, financial resources, campus partnerships, and other external partnerships.
  • Develop and implement operational processes that align with university policies and academic requirements.
  • Identify and correct inconsistencies between academic requirements, university processes, and current practices.
  • Monitor the implementation of the operational plan and ensure that it continues to support the strategic plan to meet its objectives. When necessary, realign the operational plan accordingly.
  • Monitor the graduate program budgets and approve expenses as required.
  • Serve as a non-voting, advisory member of committees as directed.
  • Provide qualitative and quantitative data, analysis, and reports in support of cyclical reviews, strategic enrolment management, Senate reports, AACSB accreditation reports, and other reports as required.
  • Ensure top rankings for the graduate programs.


Curriculum Administration and Governance

  • Maintains a current and thorough understanding of the Faculty Collective Agreements and University Policies and Procedures.
  • Participate in the strategic enrolment management (“SEM”) process for the graduate programs, including providing essential statistical data to inform the process.
  • Develop the course builds for the graduate programs and ensures that they are in line with SEM data and that each course is allocated the appropriate classroom and additional resources.
  • Assign course restrictions in line with the academic calendar for the graduate programs.
  • Ensures that courses are staffed and that the correct faculty contracts are issued.
  • Coordinates the curriculum process by ensuring that documents are formatted properly, that the correct process is being followed, and that documents are moving through the correct governance structure.
  • Coordinates the cyclical review process.
  • Recommend curriculum changes necessary for the effective operation of graduate programs.
  • Advise and act as a resource for Program Directors, Areas Coordinators, and faculty members concerning the substance of and process for curriculum change proposals for the graduate  programs.
  • Serve as the ex-officio secretary for all Business graduate curriculum committees and manage the curriculum process through the governance process.
  • Ensure that the Graduate Academic Calendar accurately reflects the policies and curriculum changes for the graduate programs.


Program Administration

  • Develop and implement policies, procedures, programs, and services that support and inform.
  • Monitor the implementation of policies, procedures, programs, and services and provide guidance and coaching to professional staff as necessary.
  • Collaborate with campus partners to support graduate student recruitment
  • Manage the admissions, academic advising, and onboarding services for graduate students.
  • Manage the course registration process graduate programs students.
  • Manage the support and retention initiatives for graduate students.
  • Manage the program and course logistics for the graduate programs.
  • Manage the midterm and slip day processes, including the proctoring program.
  • Manage the petitions process to ensure that student petitions are completed following Lazaridis and university policies and processes.
  • Manage the field studies and other immersive learning opportunities of the graduate programs.
  • Assesses program, services, and trends to recommend additional programs and services to assist students to progress towards graduation.
  • Liaise with the Graduate Program Directors as necessary.


Leadership and Mentoring

  • Provide consistency in processes and procedures between academic administrators.
  • Provide leadership, mentoring, and coaching to both direct reports and those individuals involved in the curriculum for the graduate programs and graduate student support within the Lazaridis School.
  • Empower professional staff to take the lead on projects and their professional development as necessary.
  • Responsible for hiring and performance management of direct reports.
  • Develop and deliver appropriate training to direct reports, partners, and students.
  • Build strong relationships with Lazaridis School, Laurier, and other external partners to ensure the successful operations of the graduate programs.


Collegiality and Professionalism

  • Supports Wilfrid Laurier University’s values, vision, mission, and strategy.
  • Supports and assist colleagues within the Lazaridis School during high-pressure times to ensure that the business of the School is completed on time, including, support with events and reports.
  • Maintains confidentiality around programs, reports, and budgets.
  • Stays current on the most recent and relevant legislation, policies, best practices, literature, and software, related to the accountabilities and qualifications of the position.
  • Ensures that the supervisor is kept up-to-date on all important items related to the position through electronic or in-person communication and seek advice when necessary.




  • Master’s degree in a business-related discipline.
  • Minimum five years of relevant experience showing progressive increases in responsibilities.
  • Project Management Professional certification preferred.
  • Minimum of Lean/Six Sigma Yellow-Belt certification preferred.
  • Experience in the Canadian higher education system.
  • Experience developing operational plans that align with strategic plans.
  • Experience developing and writing informative and concise reports using multimedia elements and descriptive statistics.
  • An understanding of AACSB standards and requirements preferred.
  • Relevant experience overseeing budgets.
  • Experience with program logistics for academic programs.
  • An understanding of best practices in human resources; experience managing unionized staff is an asset.
  • Leadership experience with managing and inspiring professional and administrative staff.
  • Relevant experience building strong relationships with internal and external partners.
  • A love for life-long learning, an understanding of best practices within the field, and experience with independent learning of new skills, theories, and technology.
  • Experience creating accessible (AODA compliant) and dynamic documents using Microsoft Word, Excel, and PowerPoint.






Position Grade: MG-2B

Salary:  $77,188 - $96,485 annually

Hours of Work: This is a full-time, continuing position. The normal hours of work are 8:30 a.m. to 4:30 p.m., Monday to Friday. Flexibility in hours will be required, including evening and/or weekend work, to ensure both the proper oversight and completion of time-sensitive activities.


All Laurier employees and students are required to comply with the University's Covid-19 mandatory vaccination policyEffective May 1st, Wilfrid Laurier University will pause its proof of vaccination requirements. Should these recommendations change, vaccination requirements can be reinstated on short notice. Community members should remain up-to-date with their COVID-19 vaccinations.

Wilfrid Laurier University endeavors to fill positions with qualified candidates who have a combination of education, experience, skills and abilities to successfully perform the duties of the position while demonstrating Laurier's Employee Success Factors.

Equity, diversity and creating a culture of inclusion are part of Laurier’s core values and central to the Laurier Strategy. Laurier is committed to increasing the diversity of faculty and staff and welcomes applications from candidates who identify as Indigenous, racialized, having disabilities, and from persons of any minority sexual and gender identities. Indigenous candidates who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact the Office of Indigenous Initiatives. Candidates from other equity deserving groups who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact Equity & Accessibility. We have strived to make our application process accessible, however if you require any assistance applying for a position or would like this job posting in an alternative format, please contact Human Resources. Contact information can be found at

Should you be interested in learning more about this opportunity, please visit for additional information and the online application system. All applications must be submitted online. Please note, a resume and cover letter will be required in electronic form.

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