Nurse Manager

Date: Nov 24, 2022

Location: Waterloo, CA

Company: Wilfrid Laurier University

Department: Dean of Students Office - Waterloo 

Job Type: Limited Term

Full-time/Part-time: Full Time (>=1249 hrs/year) 

Campus: Waterloo 

Reports to: Director of the SWC Waterloo Campus

Employee Group: Management 

Application Deadline: December 11th 2022

Requisition ID: 5132 


Wilfrid Laurier University is a leading multi-campus university that excels at educating with purpose. Through its exceptional employees, students, researchers, leaders, and educators, Laurier has built a reputation as a world-class institution known for its rich student experience, academic excellence, and global impact.  With a commitment to Indigenization and commitment to equity, diversity, inclusion, Laurier’s thriving community has a place for everyone.


Laurier has more than 19,000 students and 2,100 faculty and staff across campuses in Waterloo and Brantford, as well as locations in Kitchener and Toronto. The university is committed to providing an inclusive workplace and employing a workforce that is reflective of local and national demographics. Our locations are situated on the traditional territories of the Neutral, Anishnawbe, and Haudenosaunee peoples. We recognize the unique heritages of Indigenous peoples and support their intentions to preserve and express their distinctive Indigenous cultures, histories, and knowledge through academic programming and co-curricular activities. Laurier’s Centre for Indigegogy is one example of how Laurier honours Indigenous knowledge.


Position Summary

Reporting to the Director of the Student Wellness Centre (SWC), the Nurse Manager role within the Student Wellness Centre is an integral part of the Student Wellness Centre management and leadership team.  Laurier’s SWC provides student-centered, accessible and confidential services that enhance students’ personal and academic success at university.  The multi-disciplinary SWC team is staffed by professionals with a special interest in providing service and coordinated health care and wellness support to university students. The team is comprised of medical physicians, a nurse practitioner, registered nurses, counsellors, a mental health nurse, clinic aide, medical receptionists, health educators, chiropractor, physiotherapy, massage therapy, and a dietitian.  The SWC is also the University’s primary first aid station for Workplace Safety and Insurance Board.


Within this diverse and committed team, the Nurse Manager is responsible for providing leadership and direction for day-to-day operations of the clinic. They ensure there is a high level of service and care within the Student Wellness Centre. In terms of supervision, the manager oversees and is responsible for the nursing team (5),the reception team (6) and one clinic aide, including supervision, hiring, and performance evaluations. 


In addition to ensuring the efficient and responsible delivery of primary health care to students, the Nurse Manager is responsible for providing leadership and team development for reception, nursing and clinic aid team, ensuring that students are provided with confidential, comprehensive, preventative, educational, restorative, and supportive services, which promotes optimum student wellness as an essential support for student success.


The Nurse Manager will also work in a professional capacity to their full scope of practice on the team providing patient centred primary healthcare to a diverse student population with a variety of physical/mental health needs, crisis management, and referral when appropriate. Promotes and participates in an interdisciplinary team model and collaborates with providers and patients for management of care and referrals. The Nurse Manager will develop and maintain contacts within the university community and various professionals and institutions in the local community.  Collaborates with University and community members in assessing student health promotion and illness prevention needs and supports the development of health care services on campus. The primary focus of the Nurse Manager is on student care, education and support.  The Nurse Manager handles confidential medical information daily, works independently and must exercise judgment and discretion in the performance of their duties.




  1. Responsible for the efficient operation of the multi-disciplinary clinic in order to serve the health and wellness needs of students:
    • Manages day-to-day clinic functioning including staffing, clinic flow, patient concerns and complaints, development of procedures for nurses, front desk, triage, professional service capacity, and hours of operation.
    • Serve as the Acting Director in the absence of the Director of the SWC
    • Provide strategic planning and innovative program development within the multidisciplinary team and the university environment.
    • Promotes and participates in the development, implementation and evaluation of policies, protocols, procedures and medical directives to improve patient care and to promote cooperative and efficient staff functioning for the nurses, clinic aide and reception
    • Accountable for the correct billing to outside parties (OHIP, UHIP etc.) and the correct remuneration to professional staff paid through the clinic (physicians etc.)
    • Accountable for the administration for all client/patient records, including the Electronic Medical Records (EMR) system, and liaising with the system administrator (ITC Waterloo) for server maintenance and troubleshooting.
    • Work with SWC director to ensure that the clinic is meeting the mandate and guidelines from Public Health throughout the academic year, including the prevention, reporting of communicable diseases and pandemic management and readiness.
    • Responsible for the management of the operating budget for medical clinical services and ensuring that medical supplies and equipment are available, up to date and serviced yearly.
    • Liaise with pharmaceutical and medical supply companies to receive current literature and promotional materials for clinic use.
    • Serves as a resource for campus partners surrounding health related issues and concerns, and acts as a liaison with on and off campus partners.


  1. Leadership, Development, and Supervision of all direct reports:
    • The multi-disciplinary approach to student wellness provides unique opportunities to lead people who traditionally may not have worked in this collective and collaborative way.
    • The Nurse Manager will use practiced leadership and conflict resolution strategies, strong communications skills, and mentorship to seek common understanding between clinic professionals on commonly held goals:  to provide the best possible care for students, and to create an atmosphere of collegial respect.
    • Provides strategic leadership, clinical quality, management of clinical risk and effective clinical management of the organization.
    • Responsible for developing and promoting programs for continuing education/staff development of nurses, reception and clinic aide roles.
    • Human Resource management of the reception, nurse and clinic aid staff including recruitment, hiring and orientation, performance review processes and termination
    • Review and verification of payroll.
    • While the contract physicians and allied health professionals (massage, physiotherapy, and chiropractic) report to the SWC Director, the Nurse Manager will assist in scheduling duties related to these roles and trouble shooting concerns
    • Participate in nursing/interdisciplinary research with self and colleagues to promote and practice evidence base care that is meets best practice guidelines
    • Work with the SWC team and various campus departments when required to develop and facilitate psycho-educational programs.
    • Aids in the awareness on campus about Health and Mental Health needs and supports.
    • Assure that the medical record keeping at the SWC meets professional standards and that the collection, use and disclosure of health information meet PHIPA guidelines.
    • Develop and promote programs for continuing education/staff development of RNs; facilitate team meetings for the RN staff and report concerns to the Director of SWC.
    • Organize the annual flu vaccination clinic - including staffing supplies, process and marketing.



  1. Professional Nursing Responsibilities:
    • Provides comprehensive primary health care to patients to the full scope of practice including appropriate assessments, diagnoses (if within scope), counselling, screening, referrals, education, treatment (if within scope), and follow-up according College of Nursing standards
    • Survey needs of students and implement care services in the SWC to help meet these needs
    • Acts as a lead for students in distress, or referred by other student service departments, or for university staff who have concerns about students.
    • Assesses student presentation, evaluates urgency of care needed, selects appropriate level of care, facilitates referrals to other providers where appropriate, and determines follow up required.
    • Works closely with the Lead Physician to co-ordinate activities of the circle of care, campus resources and community services to provide individual support as required.
    • Initiates, participates or leads practice management rounds, case conferences, or in-services to ensure interdisciplinary review and discussion of complex cases
    • Act in accordance with professional and legislative standards regarding confidentiality e.g. Personal Health Information Protection Act (PHIPA), and duty of care.
    • Maintains / keeps current awareness of the mental health resources available in the community and will maintain a good relationship with the mental health personnel and programs provided in our Local Health Integration Network (LHIN).
    • Assess and facilitate coordinated care with the multidisciplinary team for students presenting with complex mental health and psychological issues.
    • Provide risk management/support for vulnerable students/patients presenting in crisis.
    • Completes timely and accurate medical records of patient encounters, documentation and third-party correspondence
    • Applies flexible approaches in the delivery of primary care including in person/office assessments, telephone advice, and virtual support where appropriate






  • Master of Science Nursing or Nurse Practitioner

Special Accreditations:

  • Current registration with one or more of the following:
  • College of Nurses of Ontario
  • Registered Nurses Association of Ontario (RNAO) or Nurse Practitioner Association of Ontario (NPAO)
  • Professional Liability Insurance

Years and Type of Experience:

  • 5 years recent experience in a clinical practice setting, preferably in a post-secondary, community health setting or acute care setting
  • Proven clinical leadership/experience working in a health management/administration role, preferably in a postsecondary setting
  • Experience working with diverse communities
  • Demonstrated understanding of the social determinates of health
  • Performs to maximum scope of practice and recognizes acuity/presentations beyond scope
  • Basic CPR certification require

Proficiency in budget planning and financial administration:

  • Demonstrated budgetary management skills

Skills and Abilities:

  • Proven clinical leadership and critical thinking are essential for success in this role as the incumbent will lead an interdisciplinary team and programs which ensures quality services and care for students
  • Hands on, energetic leader
  • Effective human resource, financial and information management skills
  • Awareness/experience related to young adult health care including mental health issues, sexual health and diversity/cultural issues
  • Strong understanding and knowledge of electronic medical record/billing systems (e.g. PS Suite EMR);
  • Excellent computer skills, including Microsoft Office
  • Deep commitment to and understanding of patient-centered care
  • Excellent oral and written communication skills
  • Excellent organizational, problem solving, decision making, interpersonal and conflict management/resolution skills
  • Familiarity with professional licensing bodies, collective agreements and provincial and federal health legislation
  • Solid foundation in current health promotion theory and delivery models


Hours of Work: 

The normal hours of work are Monday – Friday 8:30 a.m. – 4:30 p.m. with one hour unpaid lunch. This is a full time limited term role with an end date of September 1, 2023.



Grade: MG-2B

Salary: $77,188 - $ 96,485




Wilfrid Laurier University endeavors to fill positions with qualified candidates who have a combination of education, experience, skills and abilities to successfully perform the duties of the position while demonstrating Laurier's Employee Success Factors.


Equity, diversity and creating a culture of inclusion are part of Laurier’s core values and central to the Laurier Strategy. Laurier is committed to increasing the diversity of faculty and staff and welcomes applications from candidates who identify as Indigenous, racialized, having disabilities, and from persons of any minority sexual and gender identities. Indigenous candidates who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact the Office of Indigenous Initiatives. Candidates from other equity seeking groups who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact Equity & Accessibility. We have strived to make our application process accessible, however if you require any assistance applying for a position or would like this job posting in an alternative format, please contact Human Resources. Contact information can be found at

Should you be interested in learning more about this opportunity, please visit for additional information and the online application system. All applications must be submitted online. Please note, a CV and letter of introduction will be required in electronic form.

Job Segment: Payroll, EMR, Nurse Management, Counseling, Liability, Finance, Healthcare, Insurance