Program Administrator (Lazaridis Undergraduate)

Department: Lazaridis School of Bus. & Econ. 

Job Type: Continuing

Full-time/Part-time: Full Time (>=1249 hrs/year) 

Campus: Waterloo 

Reports to: Manager of the Lazaridis Undergraduate Programs Office, Lazaridis School

Employee Group: WLUSA 

Application Deadline: January 12, 2026

Requisition ID: 10377 

Wilfrid Laurier University is a leading multi-campus university that excels at educating with purpose. Through its exceptional employees, students, researchers, leaders, and educators, Laurier has built a reputation as a world-class institution known for its rich student experience, academic excellence, and global impact. With a commitment to Indigenization and commitment to equity, diversity, inclusion, Laurier’s thriving community has a place for everyone.

Laurier has more than 21,000 students and 2,100 faculty and staff across campuses in Waterloo and Brantford, as well locations in Kitchener and Milton. The university is committed to providing an inclusive workplace, a flexible work policy and employing a workforce that is reflective of local and national demographics. Laurier's Waterloo, Kitchener, and Brantford campuses are located on the shared traditional territory of the Neutral, Anishnaabe, and Haudenosaunee peoples. This land is part of the Dish with One Spoon Treaty between the Haudenosaunee and Anishnaabe peoples and symbolizes the agreement to share, protect our resources, and not to engage in conflict. Laurier's Milton campus is located on the traditional territory of the Mississaugas of the Credit, and part of the Nanfan Treaty of 1701 between the British Crown and the Haudenosaunee Confederacy.

This job posting is for a current vacancy.

Position Summary

The Lazaridis School of Business & Economics strives to be leaders in our communities and help shape the future. We generate, disseminate, and implement knowledge about business and economics for the betterment of the world in which we live. We use our impactful research and experiential approach to education to meet the dynamic needs of our local, national, and international stakeholders.

The incumbent works as part of a larger team and is responsible for various accountabilities related to supporting program logistics, faculty support, and event planning activities for the Lazaridis School’s undergraduate programs for the Department of Business and the Department of Economics. The incumbent takes workload input from course coordinators, full-time faculty (~150), and part-time (~100) faculty and needs to balance their workload while setting and communicating clear expectations. The incumbent may “specialize” and support specific departments or areas for a limited time but is expected to be cross-trained on all department and area policies to provide support as needed.

The incumbent reports to the Manager of the Lazaridis Undergraduate Programs Office for the Lazaridis School with academic oversight by the Associate Dean of Business Undergraduate Programs and the Economics Undergraduate Programs Director.

The Lazaridis School is a multi-campus faculty, and this position has a university-wide mandate and is based at the Waterloo Campus. The incumbent provides services to all campuses where the Lazaridis School provides services, requiring regular interpersonal interactions and collaboration with departments at the Waterloo, Brantford, Milton, and Toronto Campuses. Special attention is given to ensure equitable service delivery across all locations. Occasional multi-campus travel is required.

Accountabilities

Program Logistics Support

• Coordinates the creation and maintenance of courses within the learning management system (currently BrightSpace from Desire2Learn and called myLearningSpace at Laurier).
• Coordinates the midterm scheduling process to ensure a conflict-free schedule.
• Coordinates student assessments. (e.g. comprehensive exams, tests, student presentations)
• Coordinates the hiring, training, oversight, and payment of Graduate Teaching Assistants, Instructional Assistants, and Markers as per the WLUFA full-time and part-time collective agreements and the PSAC Graduate Teaching Assistants collective agreement.
• Coordinates the collection and inputting of grades.
• Coordinates other program logistics. (e.g. bookings, class visits, onboarding material, etc.)
• Maintains program and course class and email distribution lists.
• Facilitates communication between student cohorts and faculty members.
• Maintains relevant pages on the Lazaridis School’s web properties.

Faculty Support

• Order copies of textbooks and other instructional supplies.
• Coordinates the start of each term including the collection of course syllabi.
• Coordinates the collection of course assignments.
• Coordinates the collection, processing, and return of midterms and final exams.
• Assists faculty members with basic administrative tasks.
• Advises faculty on processes and procedures and provides orientation as necessary.
• Processes incoming mail and outgoing courier services.

Event Planning

• Coordinates the logistics for events including budgeting, scheduling, room bookings, catering, furniture setup, and technology needs (e.g. orientations, competitions, graduations, etc.).
• Coordinates the logistics for guest speakers and other dignitaries including travel plans, hotels, payments, and reimbursements.
• Drafts and distributes communications related to the event, ensuring university communication standards.
• Reconciles all expenses related to the event.

Collegiality and Professionalism

• Supports Wilfrid Laurier University’s values, vision, mission, and strategy.
• Supports and assists colleagues within the Lazaridis School during high-pressure times to ensure that the business of the School is completed on time, including, support with events and reports.
• Provides back-up for the Graduate Office Assistant.
• Maintains confidentiality around programs, reports, and budgets.
• Stays current on the most recent and relevant legislation, policies, best practices, literature, and software, related to the accountabilities and qualifications of the position.
• Ensures that the supervisor is kept up-to-date on all important items related to the position through electronic or in-person communication and seeks advice when necessary.

Reporting Relationships

This position is responsible for approximately 200 student employees, divided across all positions. (i.e. instructional/teaching assistants, markers)

Qualifications

• 1 Year Post-Secondary Diploma/Certificate plus two years of recent and related work experience.
• Experience in the Canadian higher education system.
• An understanding of Laurier's general policies and procedures is an asset.
• Experience with reading, interpreting, and implementing collective agreements. Knowledge of Laurier’s faculty and graduate teaching assistants' collective agreements is an asset.

Program Logistics Support

• Experience with student registration systems.
• Knowledge of campus student support services.
• Experience with hiring and overseeing student employees and an understanding of the Employee Standards Act. Knowledge of Laurier’s student hiring process is an asset.
• Experience with educational software and technology like learning management systems. Knowledge of Laurier’s educational technologies is an asset.
• Experience maintaining email distribution lists.
• Experience maintaining websites with a content management system. Rudimentary HTML knowledge is an asset.

Event Planning

• Experience coordinating events including logistics and communications.
• Experience working with students is an asset.
• Experience working with senior-level VIPs at events is an asset.
• Experience using time management tools to organize one’s work to meet deadlines.
• Experience working under pressure towards tight timelines where priorities and tasks may regularly change.
• Experience analyzing and executing tasks with a high degree of accuracy.
• Experience making moderate decisions, and when not to make a decision, that affects one’s work and the work of internal stakeholders.

Software:

• Intermediate Microsoft Word, Excel, and PowerPoint skills, including creating accessible (AODA compliant) documents, inserting tables, indexes, and graphics, and the use of basic functions like SUM, AVG, and COUNT.
• Basic BANNER, LORIS, COGNOS, and Millennium FAST skills to be able to search and view information.
• Intermediate Qualtrics skills to be able to create surveys, distribute surveys, and view survey results.

Communication:

• Intermediate verbal skills, including interpersonal, intercultural, and intergenerational skills to concisely explain information to a variety of individuals.
• Intermediate professional writing skills, including correspondences, meeting minutes, summaries, and websites.
• Intermediate de-escalation and conflict resolution skills when dealing with colleagues and other internal stakeholders.
• Experience working independently with minimal supervision and the ability to both self-start and be self-motivated.
• Experience working within a team and the ability to build strong relationships with colleagues and partners both internal and external to the Lazaridis School.
• An understanding of accessibility standards (AODA) and how they relate to the position.

This position has been deemed eligible for educational equivalencies. Please refer to the attached link for details.

Hours of work: This position is full-time, continuing. The normal hours of work are 8:30 am to 4:30 pm, Monday to Friday. Flexibility in hours will be required, including evenings and/or weekends to ensure the accountabilities of the position are completed. These accountabilities may include, but are not limited to, travel, meetings, events, and deadlines. When possible, the manager will adjust the work schedule so that no more than 35 hours are worked in a week.This role requires daily in person attendance and is not eligible for a flexible work arrangement as per Policy 8.14 (Flexible Work Policy). 

Compensation:

Level: C

Rate of pay: $35.15 to $37.17 per hour with an annual step progression on anniversary date up to $40.19 per hour.  Considerations for new hire step placements include, qualifications and length/depth of required experience, relevant market rates for similar jobs, internal equity, and estimated learning curve in starting the job. 

Wilfrid Laurier University endeavors to fill positions with qualified candidates who have a combination of education, experience, skills and abilities to successfully perform the duties of the position while demonstrating Laurier's Employee Success Factors.

Equity, diversity and creating a culture of inclusion are part of Laurier’s core values and central to the Laurier Strategy. Laurier is committed to increasing the diversity of faculty and staff and welcomes applications from candidates who identify as Indigenous, racialized, having disabilities, and from persons of any minority sexual and gender identities. Indigenous candidates who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact the Office of Indigenous Initiatives. Candidates from other equity deserving groups who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact Equity & Accessibility. We have strived to make our application process accessible, however if you require any assistance applying for a position or would like this job posting in an alternative format, please contact Human Resources. Contact information can be found at careers.wlu.ca/content/How-to-apply/

Should you be interested in learning more about this opportunity, please visit www.wlu.ca/careers for additional information and the online application system. All applications must be submitted online. Please note, a resume and cover letter will be required in electronic form.