System Analyst III

Date: Feb 22, 2021

Location: Waterloo, CA

Company: Wilfrid Laurier University

Department: Information and Comm. Technologies 

Job Type: Limited Term

Full-time/Part-time: Full Time (>=1249 hrs/year) 

Campus: Waterloo 

Reports to: Manager, ICT Enterprise Applications Support 

Employee Group: WLUSA 

Application Deadline: March 7, 2021 

Requisition ID: 874 


Wilfrid Laurier University is a leading multi-campus university that excels at educating with purpose. Through its exceptional employees, students, researchers, leaders, and educators, Laurier has built a reputation as a world-class institution known for its rich student experience, academic excellence, and global impact.  With a commitment to Indigenization and commitment to equity, diversity, inclusion, Laurier’s thriving community has a place for everyone.


Laurier has more than 19,000 students and 2,100 faculty and staff across campuses in Waterloo and Brantford, as well as locations in Kitchener and Toronto. The university is committed to providing an inclusive workplace and employing a workforce that is reflective of local and national demographics. Our locations are situated on the traditional territories of the Neutral, Anishnawbe, and Haudenosaunee peoples. We recognize the unique heritages of Indigenous peoples and support their intentions to preserve and express their distinctive Indigenous cultures, histories, and knowledge through academic programming and co-curricular activities. Laurier’s Centre for Indigegogy is one example of how Laurier honours Indigenous knowledge.


Position Summary:


The Systems Analyst III reports to the Manager, ICT Enterprise Applications Support. The incumbent will assume complete responsibility for the full life-cycle development of Laurier’s Enterprise Solutions and for maximizing effectiveness and usability of the systems in a web-enabled environment. The incumbent will work closely with individuals from other University departments.




  • Responsible for systems analysis and design in accordance with accepted standards. Activities include project management, analyzing and documenting existing and new processes, redesigning workflow for greater efficiency, database design and development and conducting fit-gap analysis.
  • Participate on the implementation team and coordinate with external and internal resources on new installations, upgrades or migrations of Enterprise Solutions
  • Ensure adequate testing is conducted prior to releasing new software enhancements into production. Ensure that accurate and complete systems and end-user documentation exists for applications supported and maintained by the Enterprise Solutions department.
  • Give instructions and client training on an on-going basis; provide technical support in the effective use and design of application reporting systems.
  • Provide quality programming and development as well as systems support, maintenance and troubleshooting in a client-server and web enabled environment.




  • University degree in Computer Science/Math, Information Systems, Software Engineering or a related field.
  • Minimum of three years of experience with Relational Database Management Systems (e.g. Oracle, MySQL, MariaDB, Informix, MS SQL) in a Linux / Windows operating system environment.
  • Minimum of five years of experience programing in at least two of the following languages: Java, C++, PHP, PL/SQL, JavaScript, Pro*C, Pro COBOL, Python, Powershell, Shell Scripting
  • Minimum of three years of experience with Tomcat and/or Apache web server
  • Programming expertise with object oriented, GUI and web development tools and technologies (e.g. Oracle Developer, Eclipse, C++, Java)
  • Experience with any or all the following highly desirable: Ellucian Banner, Degree Works, Oracle Forms, Evisions, BDM/AppXtender, One Card, Desire2Learn, CRM, financial reporting, portal, accounting systems.
  • Understanding of the OSI model and how it may be used to triage and isolate software and system issues.
  • Experience with Hannon Hill’s Cascade, Apache Velocity, XSLT is an asset
  • Experience with Sharepoint Online, Office365 is an asset
  • Experience in developing and implementing applications and user interfaces in a web-enabled environment utilizing backend databases and familiarity with PHP, SQL, JS/JQuery, XML, WordPress and e-Commerce is an asset
  • Experience working in an Agile/SCRUM methodology
  • Analytical problem solving skills.
  • Strong organizational skills, accuracy and attention to detail, ability to handle multiple priorities and meet short deadlines.
  • Ability to communicate and interact effectively with users with varying levels of technical expertise.
  • Ability to function and collaborate effectively with faculty and staff in a high demand environment.
  • Ability to work independently and as a member of a team.
  • Ability to be discreet and to maintain confidential information.
  • A desire to work in a fast paced, challenging, and rapidly changing environment requiring a commitment to continuous learning.




Position Grade: SH-10

Rate of Pay:  $39.54 - $46.55 per hour

Hours of Work: This is a full-time, limited term position with an anticipated end date of November, 2022. 

This position is eligible for educational equivalencies. Please refer to the attached link for details



Job Evaluation Factor Scores:


WLUSA/WLU Job Evaluation Factors              Score               
Education and Experience 7
Interpersonal Skills 4
Applied Reasoning and Analytical Skills 6
Physical Skills 3
Co-ordination and Planning 3.5
Responsibility for Others 2
Impact of Decisions 4.5
Mental Effort 5
Physical Effort 3
Multiple Demands and Priorities 3
Working Environment 1


Wilfrid Laurier University endeavors to fill positions with qualified candidates who have a combination of education, experience, skills and abilities to successfully perform the duties of the position while demonstrating Laurier's Employee Success Factors.


Equity, diversity and creating a culture of inclusion are part of Laurier’s core values and central to the Laurier Strategy. Laurier is committed to increasing the diversity of faculty and staff and welcomes applications from candidates who identify as Indigenous, racialized, having disabilities, and from persons of any minority sexual and gender identities. Indigenous candidates who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact the Office of Indigenous Initiatives. Candidates from other equity seeking groups who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact Equity & Accessibility. We have strived to make our application process accessible, however if you require any assistance applying for a position or would like this job posting in an alternative format, please contact Human Resources. Contact information can be found at

Should you be interested in learning more about this opportunity, please visit for additional information and the online application system. All applications must be submitted online. Please note, a CV and letter of introduction will be required in electronic form.

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